AI Concierge for Hotels, on WhatsApp
Snappy automates guest requests, routes tasks to departments, and keeps everyone in sync — 24/7.
- • WhatsApp integration with automated routing
- • Live task queues and SLA tracking
- • Human handoff and staff messaging
- • Multilingual responses and hotel knowledge base
- • Analytics and audit logs
Key Features
Service Requests
Guests request items and services via WhatsApp; tasks auto-route to departments.
Staff Dashboard
Live queues, assignments, and escalations with SLA timers.
Chatbot + KB
Configurable intents and knowledge documents with safe responses.